Privacy Policy
Privacy Policy
This Privacy Policy describes how Raghouse Pte. Ltd. ("raghouse", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from our website or otherwise interact with our services (the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
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Information We Collect
When you visit our website or make a purchase, we may collect certain information about you, including:
Personal Information
This may include your name, email address, phone number, shipping address, billing address, and payment details when you place an order or contact us.
Order Information
Details about the products you purchase, transaction records, and payment confirmations.
Device Information
Information about the device you use to access our website, such as your IP address, browser type, time zone, and cookies installed on your device.
Usage Information
Information about how you interact with our website, including pages visited, products viewed, and browsing behaviour.
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How We Use Your Information
We use the information we collect to:
Processing and fulfil orders
Communicate with you about your purchases
Provide customer support
Improve and optimize our website and services
Prevent fraud and maintain the security of our services
Comply with legal obligations
We may also use your contact information to send updates about our store, products, or events if you have opted in to receive such communications.
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Sharing Your Information
We may share your personal information with trusted third parties who help us operate our business and provide our Services.
These may include:
Shopify
Our website is hosted on Shopify. Shopify processes certain information in order to provide payment processing, order management, and website infrastructure.
Payment Providers
Your payment information may be processed by secure payment providers in order to complete transactions.
Shipping Providers
Your shipping information may be shared with delivery carriers to fulfil your orders.
We do not sell or rent your personal information to third parties.
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Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use the site, and help us improve our services.
You can control or disable cookies through your browser settings, though this may affect certain website functions.
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Data Retention
We retain personal information for as long as necessary to fulfil orders, provide services, comply with legal obligations, and resolve disputes.
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Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, update, or request deletion of your personal data.
If you would like to make such a request, please contact us using the information below.
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Third Party Services
Our website may contain links to third party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies separately.
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Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices, operational needs, or legal requirements. The most current version will always be posted on this page.
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Contact
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Raghouse Pte. Ltd.